If your Tesla breaks down, call 0800 020 0362 for immediate assistance.
- Coverage: Roadside assistance is available 24/7 if you have the Roadside Assistance coverage
What does roadside assistance include?
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Roadside repair
- A tow truck will be sent to your location, and repairs will be attempted on-site.
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Towing to the Nearest Tesla Centre:
- If repairs cannot be completed on-site, your Tesla will be transported to the nearest professional repair facility.
- If repairs cannot be completed on-site, your Tesla will be transported to the nearest professional repair facility.
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Taxi Transport:
- If your vehicle is transported to the nearest repair facility, taxi transport will be arranged for up to:
- 100 km of travel maximum from the incident location (contact the roadside assistance first)
- for 4 passengers maximum.
- If your vehicle is transported to the nearest repair facility, taxi transport will be arranged for up to:
Common Questions
1. Does roadside assistance cover all locations?
- Yes, assistance is available 24/7 on all the countries mentioned on your green card. However, availability may vary. Certainly in remote areas.
2. Do I need to pay for the taxi and claim reimbursement?
- In most cases, taxi transport will be arranged directly, in some cases you may expect a refund. Remember to always contact the assistance first & save your receipt for the claim.
Important: If you experience any situation described in this article, you should always fill in the online claim form, even if you're unsure about your eligibility. This ensures that your claim is properly recorded and processed.